At athletesa.net, our goal is to ensure your satisfaction with our hosting services. We understand that circumstances may arise where a refund is necessary, and we have established this refund policy to address such situations.
**1. *Refund Eligibility:*
- Refunds are applicable within the first 30 days of service initiation. This window provides ample time for you to evaluate our hosting solutions and determine if they align with your needs.
**2. *Service Criteria:*
- To be eligible for a refund, the service in question must be in its initial 30 days of activation. Any additional services, add-ons, or features not included in the initial purchase are exempt from refund eligibility.
**3. *Non-Refundable Items:*
- Certain items are non-refundable, including but not limited to domain registration fees, setup fees, and fees for additional services or resources beyond the standard hosting plan.
**4. *Request Submission:*
- To initiate a refund request, please contact our support team at admin@athletesa.net within the first 30 days of service activation. Clearly state the reasons for your request, providing relevant details to facilitate a swift and efficient process.
**5. *Refund Process:*
- Upon receiving your refund request, we will review it to ensure it meets the eligibility criteria. If approved, the refund will be processed within a reasonable timeframe. The refund will be issued using the original payment method.
**6. *Administrative Fee:*
- In the event of a refund, an administrative fee may be deducted. This fee covers processing costs and is subject to the company’s discretion.
**7. *Chargeback Considerations:*
- If a chargeback is initiated against the original payment, athletesa.net reserves the right to dispute the chargeback, and the customer may be responsible for any associated fees.
**8. *Cancellation and Proration:*
- For cancellation requests outside the initial 30-day window, services will be terminated, but refunds will not be issued. The customer is responsible for any accrued charges up to the cancellation date.
**9. *Service Disruption Compensation:*
- In cases where our services experience extended disruptions or failures, we may, at our discretion, offer compensation or credits as an alternative to a refund.
**10. *Policy Revisions:*
- athletesa.net reserves the right to revise, modify, or update this refund policy at any time. Any changes will be effective immediately, and customers will be notified of such revisions.
We strive to uphold the highest standards of customer satisfaction and will work diligently to address refund requests in a fair and transparent manner. Your feedback is valuable to us, and we encourage open communication to enhance our services and address any concerns you may have.